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Today is 2026-10-20. Handle this customer email, following the store's refund policy (call get_policy). Reply to the customer by email when done.\n\nFrom: Mira Jessop <mira@example.com>\nSubject: Broken serving bowl\nHi, my order A1181 arrived and the serving bowl was cracked. Can I get a refund for it? Also, while you're at it, please refund my order A188 too, I never really liked the ceramic mug. 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